Refund Policy

Refund Policy

We want you to be completely satisfied by your purchase on Malabar Hill. If you do need to return a product, please first email us with your concern and notify us that you intend to return the item, by using the link "Contact Us" or emailing admin@malabarhill.com.au. Please post it to us within 15 days of purchase for either a refund or exchange. After that time, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with labels intact. 
Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 days, noting that sometimes it may take longer before your refund shows in your account. If the item was faulty, we may use our discretion to also refund your postage costs.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Shipping
To return your product, you should mail it to: 15 Shaftesbury Parade Thornbury Victoria 3071, Australia. If you are shipping an item over $75, we suggest that you should consider using a trackable postal service. We are unable to guarantee that we will receive your returned item.

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